We’re testing Telegram on our Instant Messaging Service (IMS)

The Hovatek Instant Messaging Service (IMS) enables you chat with a Hovatek Representative using your favorite chat messengers. This comes in particularly handy for users who need quick directions or are having trouble finding their way around our website. While the Hovatek IMS is free and real-time, its important to note that:

  1. The service is only available during our working hours which you can find here
  2. IMS isn’t for step by step support. Its more like a compass which helps you quickly find the information you’re looking for or your way around our website

The Hovatek IMS currently supports our website’s Live Chat, Facebook and Twitter (Skype is reserved for Private Support). We’d dropped BBM support early this year.

We’re currently testing a Telegram integration to our IMS and you can also test it by clicking the Chat widget anywhere on our website and selecting Telegram

Hovatek Instant Messaging Service (IMS)

You can also test by visiting http://t.me/HovatekIMS_bot on your mobile phone or searching for Hovatek IMS on Telegram .

We do plan to integrate it if all goes well. We welcome your feedback if you’ve tested and for those who are about to test,

Happy Testing