Hovatek is primarily an online Technical support platform where you can get free Tutorials, Videos and step-by-step assiatnce to help resolve your device problems. Despite providing free and prompt support, we acknowledge that some people require extra support either because they find the tutorials overwhelming, require urgent assistance with specific issues or can’t wait for the reply schedule of our Free Support. For such users, we have a Private Support package. With our Private Support, you’ll be live (real-time support) with a Hovatek Representative.
How does the Private Support work and how much does it cost?
To initiate a Private Support request / session:
- Send an email to [email protected] requesting for Private Support
- In your message, ensure to state the issue you require Private Support for then standby for a response
- You should get a reply in less than 15 minutes confirming the amount you’re to pay and given a go-ahead
- Once we have received and confirmed payment (takes less than 1 minute), a Hovatek Representative will contact you on your requested support platform and the session will begin.
See the table below for Private Support platforms and their rates:
|Support Platform||Nature of Support||Rate (USD)|
|Skype Text||Text chat only||$10 .00 / hour|
|Skype Call||Audio or Video calls||$16.00 / hour|
|Live Remote Assistance (LRAS)||Remote connection and repairs||$20.00 / hour|
What is the difference between Free Support and Private Support?
Our Private Support package is everything in Free Support plus more. The table below explains that succintly:
|Free Support||Private Support|
|Remote Control / Repairs||✖||✔|
|Free Hovatek T-shirt*||✖||✔|
How do I pay for Private Support
Its important that you first request a Private Support session (by contacting us) before going ahead to pay. Once you’ve chosen a Private Support platform, how much support time you want and know the total cost (from the table above), you may proceed (payments are non-refundable) to pay via:
Your Debit / Credit Card: Powered by Payoneer (we’ll send you an invoice)
Ripple (XRP): raDKriCPadF4M6As5g1mZuxzxC7jQXK32q
Note: We only provide Private Support during our working hours
* Pay for $30 worth of Private Support and get a free Hovatek T-shirt (receiver pays for shipping).