Live Remote Assistance Service (LRAS)

Hovatek Live Remote Assistance Service

The Hovatek Live Remote Assistance Service (LRAS) enables us remotely access and fix device problems without needing any physical access to such devices, only an internet connection. The LRAS is light, fast and doesn’t consume much data (megabytes).  This service is targeted at helping those who still cant resolve their device issues after sessions with our representatives. To use the Hovatek Live Remote Assistance Service:

  1. Ensure you have an Internet connection on your device
  2. The Client currently supports only Android, iOS and Windows PC devices.
  3. Download the LRAS application
  4. Install the Client on your Device
  5. Launch the Client and ensure you have an internet connection
  6. Wait for it to activate your device and connect to the necessary servers
  7. When activation is complete contact a Hovatek Representative and request for an LRAS session (See our  Contact info. @ http://www.hovatek.com/blog/faqs/#ims)
  8. The Hovatek Representative will send a connection request to your device, click Allow or Grant at the Live support app
  9. Keep in touch with the Hovatek Representative during this process in case you need certain instructions
  10. Once Connection is successful, the Hovatek Representative will be able to remotely control and fix your device issues.

* Note: LRAS is reserved for our Premium members only

165 thoughts on “Live Remote Assistance Service (LRAS)”

  1. pls help me am not be able to flash my gionee p3 couldn’t connect to system via usb, it show DEVICE NOT RECOGNISE though I have change several phone USB port. is there any way to flash d phone ?

  2. my gionee p2m is stuck not on boot no back up delet and flash system chach data all thing is flash not connect with pc sp flash tool pls reply me

  3. Hi, i have a phone and i have been wondering on how i can repair it. I had rooted it and now after factory reseting it keeps on bringing the pop-up message that “FM Radio not responding”. And worse it cant install any app… I know it can be fixed but i dont know how please help.

  4. After flashing Tecno P9 it then refuse to store current. It only show ‘0’ percent and trip off. Pls what do I do to restore this issue?

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