Live Remote Assistance Service (LRAS)


Hovatek Live Remote Assistance Service

The Hovatek Live Remote Assistance Service (LRAS) enables us remotely access and fix device problems without needing any physical access to such devices, only an internet connection. The LRAS is light, fast and doesn’t consume much data (megabytes). ┬áThis service is targeted at helping those who still cant resolve their device issues after sessions with our representatives. To use the Hovatek Live Remote Assistance Service:

  1. Ensure you have an Internet connection on your device
  2. The Client currently supports only Android, iOS and Windows PC devices.
  3. Download the LRAS application
  4. Install the Client on your Device
  5. Launch the Client and ensure you have an internet connection
  6. Wait for it to activate your device and connect to the necessary servers
  7. When activation is complete contact a Hovatek Representative and request for an LRAS session (See our  Contact info. @ http://blog.hovatek.com/faqs/#ims)
  8. The Hovatek Representative will send a connection request to your device, click Allow or Grant at the Live support app
  9. Keep in touch with the Hovatek Representative during this process in case you need certain instructions
  10. Once Connection is successful, the Hovatek Representative will be able to remotely control and fix your device issues.

* Note: LRAS is reserved for our Premium members only

159 Comments

  1. Please if i want to flash a phone eg infinix x554 do i just download the scatter file alone or i download the full firmware package
    Which one is advisable to do

  2. Please I would like how to repair or change my emei phone infinix hot6 x608, thanks you

  3. i cant find my Samsung gt-s75621i flash tools pls i need help

  4. Hi, be so kind t’lead me to the thread where I’d solve my business with KIMFLY-M6?

  5. Hi, I’m trying to locate firmware or ROM for a Mobicel Berry. Can you assist?

  6. I have a ALCATEL MW40VD Mifi, How do i unlock it with software?
    please i need reply asap

  7. Hi I have an issue with my techno h3 phone due to an app i install on it. My phone went off and ever since refused to come up again, so just need a help with the problem.

  8. Pls i need a scatter file for my plum z515 andriod mobile

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