Live Remote Assistance Service (LRAS)


Hovatek Live Remote Assistance Service

The Hovatek Live Remote Assistance Service (LRAS) enables us remotely access and fix device problems without needing any physical access to such devices, only an internet connection. The LRAS is light, fast and doesn’t consume much data (megabytes).  This service is targeted at helping those who still cant resolve their device issues after sessions with our representatives. To use the Hovatek Live Remote Assistance Service:

  1. Ensure you have an Internet connection on your device
  2. The Client currently supports only Android, iOS and Windows PC devices.
  3. Download the LRAS application
  4. Install the Client on your Device
  5. Launch the Client and ensure you have an internet connection
  6. Wait for it to activate your device and connect to the necessary servers
  7. When activation is complete contact a Hovatek Representative and request for an LRAS session (See our  Contact info. @ http://blog.hovatek.com/faqs/#ims)
  8. The Hovatek Representative will send a connection request to your device, click Allow or Grant at the Live support app
  9. Keep in touch with the Hovatek Representative during this process in case you need certain instructions
  10. Once Connection is successful, the Hovatek Representative will be able to remotely control and fix your device issues.

* Note: LRAS is reserved for our Premium members only

Have any Question or Comment?

159 comments on “Live Remote Assistance Service (LRAS)”

kelvin

Kindly,is there any custom ROM for tecno h5????

Reply
Hovatek

We currently haven’t created any

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joseph

is there a way i can move cwm in tecno n3 back to stock recovery so that i can use mtk backup

Reply
Hovatek

Please, post this @ our forum http://forum.hovatek.com

Reply

My apps on my Android phone they just disappeared

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kelvin

please i just bricked my tecno d5 and i mean hard brick the thing isnt coming on again and i have requested a stock rom , for me to download but i havnt had any reply still hoping , and please i want to beg you guys to lead me on the right tutorial to it

thanks

Reply
Hovatek

Post your request as a comment under the post @ http://forum.hovatek.com/thread-311.html

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nphilipe

I need a recovery image for my tecno p5s, can I use the p5 image instead?

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Pipiat

Pls i want to knw if the new mtn andriod phones can work with other netwrks sim and browse well

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Hovatek

Its dual SIM. SIM 2 can work with any network

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emmanuel

pls i have log in but cant download h5 backup i need help

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oboh

my tecno d9 got bricked during theme installation

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Hovatek

please post this issue @ our forum http://forum.hovatek.com and a forum representatives will provide free assistance
see http://forum.hovatek.com/thread-514.html for how to create a thread / post a comment

Reply
tishaq

Pls I need Tecno N7 flash tool files

Reply
Hovatek

please post this issue @ our forum http://forum.hovatek.com and a forum representatives will provide free assistance
see http://forum.hovatek.com/thread-514.html for how to create a thread / post a comment

Reply
PRINCE OLALEKAN

how can i create my own website .com

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adetutu samuel

pls he my gionee p2s just trip off and i dont knw the cost of it

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Benjamin

please i need help and my live remote assistance is on please contact me please

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raphael

pls i ave issue wif my tecmo m5 is is not booting.its just showing tecno logo

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Elvis8236

Pls help me,M new to rooting,I mistakenly downloaded Chanfire 3D on my new Opsson D1s Smartphone,nd I launched it,it went into boot loop for two weeks now,dont have cmw recovery only Android system recovery nd it does not have advance option like wipe delvic cache but I have a titanium backup.Pls help Urgently whatsapp 08186378236

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IBRAHIM

RE: I NEET ALL THE TECNO MTKB ACKUP ROM my gmail A/C [email protected]

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Abdul

Pls i have modem E173u-2 and hv been trying to unlock but is not going doing wat shuld i do pls

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albert

I have a tecno h6 can’t connect a camera plz help me

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
You can download Hovatek mobile for Android @ https://forum.hovatek.com/thread-2174.html for easy access to our forum

Reply
sam

please my techno H3 is locked by etisalat how do i unlock it again, because i followed the thread you guys posted *983*8284# it did not bring any unlock prompt up, please is there any other code to unlock it.
thanks

Reply
Hovatek

do you get any unlock prompt when you insert a non-etisalat SIM card into SIM 1?

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manlevi

my name is levi. my tecno h6 do not boot it keep on flashing went of flash again and again. i can enter in recovery mode which is “android system recovery H6-G325-A2-KK-TZ-20150126” I don’t know what to do to fix the problem. please assist me to fix the problem. thanks

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread / post a comment

Reply
ien01

Please I called earlier and I was told to ask my questions on the forum, thanks…

Please I have a TECNO H6 that is gets stuck at the bootloader. When I enter CWM mode, it just shows me, E:Can’t Open Cache/Recovery…. bla bla bla…

I was highly relieved today when I called one of your staffs and he assured me that the case is a small one. Please what do I do… cos I really don’t know what other thing to do.

Thanks…

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

Reply
examhelp

s sir I install popkat for infinix hot x507…… from 4.4.2 to 5.0.2
… . is now given me problem…. I try to backup and go bak to my old vision 4.4.2 but is not working….. The main problem I hav is b4 I install d popkat I did not bakup…..

For now I try to bak up from my friends infinix hot x507 nd install in my own but… .. It usually say error in bakup nd am using 7.90gb memory bt stil failed….

Pls sir I need ur help…. My number is 08137483459.

I wait to c ur reply tnkx

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Bassey INIKO

Please sir kindly help me, my Techno N9 (Phantom pad) is showing that my device storage is full, as at now I have enough space in my phone, I can’t even download anything and my applications are not functioning well, please what should I do?
Thanks
Best regards

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Bassey INIKO

Also some notification came up to my screen that the device is running on internal disk or free disk, so please how can I allow the phone to run on either my SD card Memory or USB storage thanks.

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Solih

Please am from Ilorin, i have a problem with my android phone Lenovo A378t. Whenever I press the power button, it doesn’t boot and when charging it, it doesn’t show any sign that it’s charging. Please what can you do to help. And do you have a branch in Ilorin?

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

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Oladeji

I tried to upgrade my phone to, But it got bricked after installing the upgrade, Tecno Phantom , Please help me!!!

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Oladeji

Tecno Phantom Z is my phone, It got bricked while trying to upgrade

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

Reply
foxby

can someone help me with tecno r5 custom rom and scatter file. my tecno r5 is bricked and the volume down does not respond when i boot into recovery

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

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sirdjay

Pls, how do I takle this itel it1403 password forgotten issue , but it wont enter recover or download mode

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tola

My screen is black! I just can see anything. How can I fix this problem? Please help I can

still answer it with a headset, the lights still work at the bottom, I can hear & feel it as it

vibrates, and the ringer works.

have tried

Power On / Off Volume + Home button

still not displaying please help –

Reply
Chukwuma

Hi, my infinix hot note is requesting for privacy protect password. Pls help
My email address is: [email protected]
Thanks…..

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yommexlife

pls i need permision to download stock rom for Tecno h7 tankz

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Isaac

I’m using a tecno phantom a+. i just realised that a little bit of the pins in the charging port is broken. I need help.

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IBRAHI

pls i neet FLASH FILE opsson IDO 5000

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ibu monkom

please i am using phantom z. tried to power on this morning but can turn on. rather tiny message at the left hand side of the blank screen are shown. a follow up still cannot turn the phone on. please i need help.

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jshaddy

pliz am atechnician based in remote kenya and am apremium member on havatek assist me urgently get stock roms for inote phones like inote 1353

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ยาทาเล็บ

Thanks for sharing your info. I truly appreciate your
efforts and I will be waiting for your further post thank you once again.

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jshaddy

great work team i have successfully flashed itel 1353 and its working well thanks again HOVATEK

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dedry

need drivers for my itel 1353

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zawadi

how can we get free acsess for new user trial,

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dedry

need drivers for my itel 1353
and rom

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maryamib

pls ineet s5 flash file tecno

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daniel juarez

I need a full scatter file STOCK ROM backup of the Inco FLex, MT6572, android 4.2.2.
Because i have some but dont work, and one works but i get white stripe and can see what im touching. thank you!

Reply
wale

I need the infinix hot note pro mtk back up file

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seyi

Permission to download it1452 pac file, it got stock on inote as I want to remove pattern lock with volcano tool. Pls., I need it very urgent

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seyi

Permision to download it1452 it got stock with volcano tool

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haidary

TecnoR5 flash file download permission please

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ofolee emmanuel ofolee

pls i need tecno y6 stock rom

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maryamib

pls i neet pammison download all itel pac my gmail [email protected]

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Foxby

Please I need a recovery image for tecno r5 and h3

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maryamib

pls i neet pemetion all gionne flash [email protected]

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YUSUF LUKMON

Goodmorning bro please i a problem with my tecno m5 i want to upgrade it to kitkat 4.4 but its says installation aborted pleasse help me

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Hafsat

would’ve love my dialer to activate

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jshaddy

kindly send me pack file for techno m3 spd on my gmail [email protected] am apremium member

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maryamib

pls i neet pammition download Stock Backup (CWM) for Tecno M7 [email protected]

Reply
Femworld34

Tecno S9.
Pls I have an android that got this force closing issue, I have tried to reset to factory setting and even free all space by removing all apps yet it won stop. Pls grand me access with a description on how to create a thread with my tecno S9. It’s my only phone pls my email is [email protected] Com.

Reply
Ann

Please, I need help with creating a Skype account. I don’t understand what it keeps saying about my network and I am led to set my VPN which, when I click on it, provides a space for credential password which I don’t know or have.

Reply
kingjerry

Pls I need stock ROM for my tecno n9(phantom pad)

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kingjerry

Pls I need stock ROM for my tecno n9(phantom pad)…

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johnbarclay

pls permit me to download tecno p6 stock rom

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sojichukwu

pls I need to download tecno H7 stock ROM. tnx

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Adewale

Pls how do i get rid of a ROM virus on my Techno R7. After downloading an anti-virus, a virus was detected but couldn’t uninstall it. Please how do i uninstall this virus. I have formatted my phone more than twice and the problems still hold. Thanks

Reply
Akinlulo

I got my fone rooted then I mistakenly deleted a pre-installed app now I it has affected my gallery,music and ringtone how do I get it back am using Tecno m3.

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

Reply
ABDULLAHI

MY IMEI IS SHOWING INVALID IMEI PLS I NEED HELP

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david

Pls can u grant me permission to download d stock ROM for p5 plus?

Reply
Amjad Ali

Respected Sir I have been trying to root up one mt6571 chip or say a clone of IPhone 5S wenever i click on the root it comes down ad Adbl not installed and the colour down the page i syellow .Kindly help me if you know.
[email protected] please email on this..

Reply
ADEDAYO

I HAV FOLLOWED THE VIDEO ON HOW TO USE FLASH TOOLS AND WHEN I TRIED TO FLASH MY TECNO H7, AFTER CLICKING ON THE SCATTERED FILES, WHEN I CLICK ON DOWNLOAD , IT DOES NOT DETECT MY PHONE AND NO PROGRESS OF DOWNLOADING, PLS I NEED HELP

Reply
Lodie

My phone’s stuck in Stock recovery mode and refuses to power on. Please i would like some assistance

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ismail

Pls help me having a problem with my infinix alpha marvel x502. Power and volume down button is not working only the vol. up working and is charging.

Reply

pls help me with firmware for geonee p3

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ambrose

i cant go into recovery mode for itel 1353

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hakeem

my infinix zero 2 is not booting while trying to do system upgrade.

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gozie1984

pls i need gionee infinity+ firmware

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Rothecity®

How do I downloaded the LARS app? I am a Premium member.

Reply
Hovatek

check your inbox

Reply
liljoe

Please I need preloader.bin for tecno d7

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Ifeoluwa

Someone should please help me on
infinix hot I tried updating and it reebooted to something like this
Android system recovery
x507-D5120-20150601
volume up/down to move highlight;
enter button to select.
reboot system now
power off
apply update from ADB
apply update from sdcard
apply update from cache
wipe data/factory reset
wipe cache partition
backup user data
restore user data.

my email address is [email protected]

Reply
Azeez

My infinix hot2 keeps writing Android apps not responding please what do I do the phone has gone blank

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mmaduabuchi66

Pls I need Opsson D1s latest firmare

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japheth kipyegon

Someone should please help me on the infinix hot I
bought 5days ago, as I switch it off and on this afternoon
it didn’t boot, instead this is what I got.
Android system recovery
x507-D5120-20150129
volume up/down to move highlight;
enter button to select.
reboot system now
power off
apply update from ADB
apply update from sdcard
apply update from cache
wipe data/factory reset
wipe cache partition
backup user data
restore user data.
I’ve tried all my possible best but I couldn’t do it, pls a
brother is in need of help. Thanks

Reply
Hovatek

The /system partition is corrupted. You must’ve done an OTA update. Do you have an account at our forum?

Reply
pempa

I need a backed up stock ROM of HTC Desire 526G which is bricked badly.This is what happened, I used mtk droid tools to flash clockwork recovery on my 526G after which it asked for a reboot and after rebooting the device it got stuck on a bootloop switching itself on and off but never passing past the HTC logo screen.I then did some searching and installed mini adb and fastboot entered some commands and my device was recognised by adb devices and also fastboot devices.I used fastboot commands to flash both the boot-sign.img and system-sign.img which were successful but when i tried to flash the recovery-sign.img it failed.Up to this moment my phone was still at least bootlooping.Then i learned about sp flash tool and i tried flashing a Rom for HTC Desire 526G with scatter file which i downloaded from the web ,it is by jamesrjerrs.I was getting S_BROM_DOWNLOAD_DA_FAIL(2004) error then i charged my battery with an external charger to 100% and tried flashing the downloaded ROM again but this time a got a different error BROM ERROR:S_SECURITY_SECURE_USB_DL_IMAGE_HASH_FAIL (6047).Again up to this point at least my device was booting and showing the htc logo.Being frustrated with the error i decided the format and download option instead of the download only which i was using previously thinking it will solve the error problem.It formatted 100%,but still gave me the same error and from that point my phone no longer boots nor turns on.When i press the power button it only vibrates after some time.when i connect it to the laptop while pressing the volume up button it is detected at the ports as an Mtk Usb port but no longer as Mediatek preloader usb vcom port.I really need help with a genuine HTC 526G ROM with scatter file or a working backed up ROM of the device made ;using mtk droid tools containing the scatter file.PLEASE HELP,and sorry for the long thread.

Reply
Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

Reply

How can i flush inote it 1350 tell me the software

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honesty

Pls I am trying to flash tecno f8 system.IMG because of the WiFi and Bluetooth problem but an error message pops up : PMT ROM changed must download …..
What do I do

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Charles Chambila

I got a problem with my privacy protection password of anti theft in my Tecno Y6. well the problem is at first i sent the command #suoding# to lock my phone and on entering the password i was granted access but this time i did it again but it keeps on saying wrong password while its the same password which i used at first so if anyone can help me please.

Reply
Madhu

In my infinix race eagel x 500 phone sim management was disable.
i could nt see the network bar .i could nt make any calls. please help me

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arinze

I cannot flash any itel android phones. It shows unknown device not
installed.
I have tried using spreadtrum drivers but it did not work.
pls, help. I am using window 7

Reply
Hovatek

remove the battery and slot back in then try flashing again. see https://forum.hovatek.com/thread-4870.html for the fix

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abu harmony

good day..i have an issue with my m9..am a premium member..its hanging repeatedly..please help

Reply
Hovatek

What is your forum username?

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OBEBE AYOMIDE

pls help me with injoo one privacy protection password

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joseph

pls help me the link to download x-bo m8 flash file. thanx

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joseph

pls which file will i download to flash my gionne m2

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NYAMWAYA

I am being asked for privacy protection password which I dont know. Please help

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ayodeji

pls I flashed my tecno g9 and the battery is not charging more dan 3%. pls kindly help. [email protected]

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brown

sorry the vcom software is asking for password to unzip it

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Hovatek

where did you download it from?

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lambo

pls i nid PdaNetA4126 for my infinx hot 3 for flashing purpose

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Christopher

thanks hovatek for your help so far, but please i need the nvram.bin for MTN s620. i can not correct the invalid Imei problem. none of the methods already given for the restoration of invalid imei works for me. please i need your assistance

Reply
KOlawole

Good morning Gurus in the house. pls i want to unlock nokia e63 pls whats the way out?

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Alfweir

Plz i need NCK for alcatel y855v
Imei:864482022040369

Reply

got my kata i3
mt6582
jb-4.2.2 bricked
not detected by pc
pls anyone help me asap

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Jayson Ajiola

please i want to unlock my swift mifi, how do i go about it.

Thank you.

abiodun

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MARYAMIB

PLS I NEET FLASH FILE KIMFLY Z8

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Ralphyzik

After flashing Tecno P9 it then refuse to store current. It only show ‘0’ percent and trip off. Pls what do I do to restore this issue?

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Malcolm

Hi, i have a phone and i have been wondering on how i can repair it. I had rooted it and now after factory reseting it keeps on bringing the pop-up message that “FM Radio not responding”. And worse it cant install any app… I know it can be fixed but i dont know how please help.

Reply
abe

I Flashed my phone my oppo R831k , but when im turning it on it just vibrates, what should I do?

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samir raja

my gionee p2m is stuck not on boot no back up delet and flash system chach data all thing is flash not connect with pc sp flash tool pls reply me

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dauda abubakar

pls help me am not be able to flash my gionee p3 couldn’t connect to system via usb, it show DEVICE NOT RECOGNISE though I have change several phone USB port. is there any way to flash d phone ?

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Abdulquadri

Send me link for pes. 2016 for pc

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kwame

I have got itel 1702 tablet and trying to send video via whatsapp, the video cannot load and all that am getting is “video not sent choose another and try. several times but nothing is corrected.

Reply

Pls hovatek, I have bricked my tecno D 5. I followed the hovatek tutorial to flash the phone but I may have made a mistake. Now it won’t turn on again. I tried to reflash with d stock ROM I got from hovatek but d phone still remained blanked, it did not connect to my flash tool. Pls how can I fix this? I Need Ur Help Hovatek.

Reply
FranciscoMary

Please i need help with my Infinix Zero 2. I have flashed it severally. Please what can I do.? I think it is a hard brink.

Reply

Please, post this at the Hovatek Forum

Reply
FranciscoMary

Please i need help with my Infinix Zero 2. I have flashed it sevarally. When I try to turn it on the screen is blank meanwhile my system detects it when I connect through a USB cord and when I eject it shows that the phone is switched on because the phone makes an ejection sound as of charging. Please what can I do.?

Reply
Danjuma

Please how do I update/upgrade my infinix hote note from kitkat to lollipop. Thanks for your help in advance.

Reply
Hovatek

whats the RAM and ROM of your phone?

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Oladipo Bolade

HELLO. Please i need a stock rom for bricked lenovo A308t. i always get a DRAM Failed Error. Pls help out

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Hovatek

whats the exact error message?

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emeka

Phone was sent to me but the phone does not recognize my Mtn sim card now I cannot use the phone the phone is au arrows fjl22 from japan

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babafree

Hello… Please my name is freeman I have BB 9930 but cannot browse and the APPs are functioning, the device browser cannot browse, telling me the device is offline. When I used the wifi cannot still open the apps and cannot even browse

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Donanthony Bell-Johnson

im still having problems with removing the privacy protection passcode…….the box will not load

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Hovatek

Have you posted this at our Forum?

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rsdsd

hello, my devie is havin serious software problem, i can’t use it for anything, i reset the tab, when startin it says i shoul updat my software, the origoal software is malfunctionin

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Fatoki Olugbenro

Pls i need a scatter file for my plum z515 andriod mobile

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[email protected] gmail.com

Hi I have an issue with my techno h3 phone due to an app i install on it. My phone went off and ever since refused to come up again, so just need a help with the problem.

Reply
Olawale

I have a ALCATEL MW40VD Mifi, How do i unlock it with software?
please i need reply asap

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Alphonso

Hi, I’m trying to locate firmware or ROM for a Mobicel Berry. Can you assist?

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S UZ

Hi, be so kind t’lead me to the thread where I’d solve my business with KIMFLY-M6?

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princemartins

i cant find my Samsung gt-s75621i flash tools pls i need help

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Oumate Abba

Please I would like how to repair or change my emei phone infinix hot6 x608, thanks you

Reply
Denton Joshua

Please if i want to flash a phone eg infinix x554 do i just download the scatter file alone or i download the full firmware package
Which one is advisable to do

Reply

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