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Frequently Asked Questions

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What is Hovatek?

We’re a Nigerian-based online / remote Tech. Support platform where device (e.g mobile phones, PCs, tablets, modems etc) users can easily and conveniently get free solutions to their device issues or questions.
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What services do you offer?

We provide:

  • Customer care services to all device users
  • Sales of devices / accessories
  • Repair / maintenance services
  • Device related orientation / training
  • Android development

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What are Hovatek’s official working hours?

Our Working hours are Mondays – Saturdays ; 09:00 – 18:00 (GMT +1:00) . Our working hours might vary on Public Holidays
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Does Hovatek provide any free services?

Yes, we provide free step by step support for all device users at the Hovatek Forum . We also provide free support on our Instant Messaging Service (IMS) platforms but step by step support sessions on these platforms is reserved for Private Support .
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The Hovatek IMS is a feature which enables you chat with a Hovatek representative using your favorite chat messengers. This feature is particularly useful during device related emergencies or support involving live step-by-step assistance. We currently support Skype and Website live chat. More messengers will be added on request.
Please note that step by step / live support via IMS is reserved for Private Support . Step by Step assistance is free for all at the Hovatek Forum
Our Contact details are:

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Where do I download Hovatek’s official mobile app?

You can download Hovatek’s official mobile / PC app @ .
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Can Hovatek really fix my device without any physical access to it?

Yes, and it works perfectly. This feature is called the Hovatek Live Remote Assistance Service (LRAS). Visit to know more about this feature.
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Does Hovatek offer Private Support?

Yes! To know more, visit our Private Support page .
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111 thoughts on “FAQs”

  1. I am using tecmo w3 but it refuses to come on whenever it is charged with desktop because the charging port is bad and if it eventually on it will hang please what can I do

  2. Good pm Hovatek. I have been trying to download on your platform only to see an instructions to join. I am a full fledge members but I forgot my password. My email is [email protected] and my number is 08064474837. I have tried all my best but all efforts proved abortive. Kid don’t help me fix it so that I can download

  3. Hello, I have gionee gn5001s try to update it using miracle box with stock rom MT6735 SCATTER, unfortunately it gone up as I wanted to flash with sp flash it shows me ‘please check your load matches to your target which is to be downloaded ‘ I need help

  4. hi everyone i need some help on my tecno camon cx c10 made in Ethiopia. i have flashed my phone a new stock ROM for my device which means Tecno Camon CX MT6750 (CX-H501D1-N-170405V107) with the sp flash tool. after all this i got a problems says invalid IMEI and nvram 0x10 err WHEN I TURNED ON THE WIFI. the i tryed to fix my IMEI with the chamelephon app but it didn’t worked also with the mtk engeeniring mode app, toolhero app i tryed but it doesn’t works or doesn’t display the cds information. i also i tryed to fix my wifi err with the ropm toolbox lite hex editor (with root permission) after i edited my mac when i tryed to give permission for the wifi which found on the nvdata/nvram, it says that some system apps don’t allow to give permission. so please hurry up to help me i am on trouble now.sorry for my English!!!!!!

  5. I edited my imei with chamelephon also the mtk engendering chamelephon it doesn’t works and in the mtk eng mode app it doesn’t display the cds information on my Tecno canon CX
    Also pls pls help to edit my Mac address happened err 0x10 nvram after I flashed the stock ROM for my phone with so flash tool

  6. Hii I have edited the WiFi which found on the inside nvram/nvdata when I tryed to give it permission with the ROM tool box lite it says some system apps don’t give permission. Pls help how to fix the nvram error also the invalid imei on my Tecno canon cx. It happened after I flashed its ROM with so flash tool

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