Frequently Asked Questions

Your question is not listed? Contact us

—- Answers —-

What is Hovatek?

We’re a Nigerian-based online / remote Tech. Support platform where device (e.g mobile phones, PCs, tablets, modems etc) users can easily and conveniently get free solutions to their device issues or questions.
Back to top

What services do you offer?

We provide:

  • Customer care services to all device users
  • Sales of devices / accessories
  • Repair / maintenance services
  • Device related orientation / training
  • Android development

Back to top

What are Hovatek’s official working hours?

Our Working hours are Mondays – Saturdays ; 09:00 – 18:00 (GMT +1:00) . Our working hours might vary on Public Holidays
Back to top

Does Hovatek provide any free services?

Yes, we provide free step by step support for all device users at the Hovatek Forum . We also provide free support on our Instant Messaging Service (IMS) platforms but step by step support sessions on these platforms is reserved for Private Support .
Back to top

The Hovatek IMS is a feature which enables you chat with a Hovatek representative using your favorite chat messengers. This feature is particularly useful during device related emergencies or support involving live step-by-step assistance. We currently support Skype and Website live chat. More messengers will be added on request.
Please note that step by step / live support via IMS is reserved for Private Support . Step by Step assistance is free for all at the Hovatek Forum
Our Contact details are:

Back to top

Where do I download Hovatek’s official mobile app?

You can download Hovatek’s official mobile / PC app @ https://app.hovatek.com .
Back to top

Can Hovatek really fix my device without any physical access to it?

Yes, and it works perfectly. This feature is called the Hovatek Live Remote Assistance Service (LRAS). Visit https://lras.hovatek.com to know more about this feature.
Back to top

Does Hovatek offer Private Support?

Yes! To know more, visit our Private Support page .
Back to top


  1. I have a vivo y913 that the power button got damaged by mistake.
    Pls how can I apply jumper by image?

  2. or Can recovery.img also be used.

  3. Hello Hovatek.. Please I’m trying to flash my phone Tecno W3-lte.. TWRP Version:Tecno W3LTE (W3LTE-H356D1-M-170214V60). can you please provide “recovery.bin” and “statter file” I can use?

  4. Please how do iroot tecno phonepad 3 and is there an available custom rom

  5. plz admin can you help me out, i really need Gowin F7 mt6571 rom

  6. Hi my phone is digi flip pro xt811 in that sim card is not detecting baseband is unknown plzzz solve my problem how to restore baseband

  7. pls what do i do? im using a techno m9. my phone cant download more than 4 apps , yet my storage space has 11gb free. i have reset to factory several times .its always requesting i delete apps for more space . i still cant move app to sd card.. pls what do i do?

  8. Please, i need you to release a tutorial on how to root infinix note 4 through custom recovery. Thanks in advance

  9. How can I download the MTK65804 bin file for flashing

  10. Hi.. Sir i need stock rom for MHORSE 630

Leave a Reply