FAQs


Frequently Asked Questions

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—- Answers —-

What is Hovatek?

We’re a Nigerian-based online / remote Tech. Support platform where device (e.g mobile phones, PCs, tablets, modems etc) users can easily and conveniently get free solutions to their device issues or questions.
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What services do you offer?

We provide:

  • Customer care services to all device users
  • Sales of devices / accessories
  • Repair / maintenance services
  • Device related orientation / training
  • Android development

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What are Hovatek’s official working hours?

Our Working hours are Mondays – Saturdays ; 09:00 – 18:00 (GMT +1:00) . Our working hours might vary on Public Holidays
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Does Hovatek provide any free services?

Yes, we provide free step by step support for all device users at the Hovatek Forum . We also provide free support on our Instant Messaging Service (IMS) platforms but step by step support sessions on these platforms is reserved for Private Support .
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The Hovatek IMS is a feature which enables you chat with a Hovatek representative using your favorite chat messengers. This feature is particularly useful during device related emergencies or support involving live step-by-step assistance. We currently support Skype and Website live chat. More messengers will be added on request.
Please note that step by step / live support via IMS is reserved for Private Support . Step by Step assistance is free for all at the Hovatek Forum
Our Contact details are:

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Where do I download Hovatek’s official mobile app?

You can download Hovatek’s official mobile / PC app @ https://app.hovatek.com .
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Can Hovatek really fix my device without any physical access to it?

Yes, and it works perfectly. This feature is called the Hovatek Live Remote Assistance Service (LRAS). Visit https://lras.hovatek.com to know more about this feature.
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Does Hovatek offer Private Support?

Yes! To know more, visit our Private Support page .
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Have any Question or Comment?

102 comments on “FAQs”

Bonjour vraiment ce cite est bon et me plait; aidez moi à pour télécharger des mémoire rom de Android Phone. Bonne reception

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ukpono

I need your local banking detail to pay in my premium cash. Because I want to become your premium member please

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Bamike

Pls I want to become full premium member.detail to pay in local bank and the amount,

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Anungar

Please i need help, i was try to install cwm recovery on my infinx zero, phone, using sp flash tool and and my phone got bricked.
it can not even enter into recovery mode, and the phone is not coming up. please what help is available

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Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

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Bestie

Please send me Repligo product key and activation code. My BB pin is 2233472d

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Aminu Musa

Hello sir, thanks for the good job you are doing. Please, my infinix hot note x551 is showing privacy protection password. I need your help on how to solve it. Thank you once more. Aminu Musa

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erase

plz how can I contact you guys… no more whatsapp and the official phone number isn’t working

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Hovatek

we’ve stopped providing support via whatsapp. IMS is now for Premium members only
try calling during our working hours

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frank

My phone that not get faster if you can help please help me

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jamiu1020

Sir i can’t access your forum, please, put me true

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kazeem lamidi

am using itel 1400 tecno phone, am having a problem with the phone anytime i switch on the phone it just tell me the phone memory is full and i have deleted all the application on it, yet still the same, please what should i do

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maryamib

pls i neet rom opsson D1s

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dandytech

Reload the costom rom

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ferdinard

i want to be a member

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billy zackzon

Plz sir my tecno L6 anytime call come in, it keep telling me that the phone has stole plz Help me out thanks

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Hovatek

payment details are stated above

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ferdinard

sir i have paid to become a premium member and i have sent the details 4 u via email and phone number

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Hovatek

Please, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread

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ferdinard

sir can i have access to any rom from hovatek and does it takes

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Hovatek

your account has been successfully upgraded to Premium

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Joseph

Good day sirs, I’m having issues with my samsung galaxy note 3 ever since I tried to upgrade around may and it was not successful the whole system corrupt has the baseband version is showing unknown, imel null and unable to detect simcard from the phone . The model is sm n900. Pls I will be greatful to see my phone coming back to live as wifi is the only option I have now.

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Joseph

Pls contact me through my mail for follow up comment josephelogun@gmail.com

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nobleking

Please I need access link to download cwm for infinix hot note x551

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Hovatek

you already have download permission for all our ROMS

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christoo

Hi how can I have access to all Itel Inote pac files I need it ,,,, pls can some one show me the link to downloa it?????

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christoo

I have the file ,infinix x551 it work perfectly

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christoo

Hi Hovertak,, can you pls grant me a permission to download Itel inote pac file???

I have Try to download it, time without number,, but the complain is that ,,, sorry I don’t have access to these file pls can you help me out?

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Samson

Please l need your help l can’t pick calls/incoming calls on my techno L6. Error is ”unfortunately your phone has stopped. I have took it nearby phone repairer but still can’t pick my calls.
Kindly grant me access and l need your help.
Regards.

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olasalam

Good day 2u, pls my techno m5 went blank and didn’t boot afterwards. I tried to reset to factory setting but always failing and stops at techno logo, kindly help me on what to do, tnx.

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Good day,my android phone suddenly start showing (unfortunately, the measure has stopped)pls how can I solve this.

Thanks

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Pythagoras

pls i need some one to help me with the
exact link to download the firmware, my
hot note x551 is showing privacy
protection password

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Ruffy

plz sir help me
I mistakenly brick my gionee m2 jelly beans and i take it 4 recovery wen I recover d phone I discover that my camera is’nt working

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Jafari mruke

Assalam alaykum

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james

give tool for imei repair on samsung j100fn

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how do i locate your office. I want to bring by bricked Gionee M2 for recovery please

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Where is your office located please. I need to bring my Gionee M2 for recovery please

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saad

Hello my qtab 800 flash plz file link

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stephen

i try to upgrade my phone and it just starts to hang and would not load ,it is showing error page i don’t know what to do

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Hovatek

What’s the phone model and what does it show?

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owoseni olawale

i what to register

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ugobeck

I want to Register with you

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ugobeck prince

I want to download media tek USB vcom for win 7 32bit

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Hovatek

You’ll need to make a payment

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I want to download media tek USB vcom win 7 32bit

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Oghenefejiro D

Hovatek team for me right now is the best technological team when it comes to repositioning ones phone. I want to say a big thank you to the hovatek team for being of a assistance to me, with their guide I have been able to get my Tecno G9 tablet up amd running again with the stock Rom backup I downloaded. My sincere gratitude to the team. I will for sure upgrade my membership to premium membership.

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Oghenefejiro D

Before it escape my mind the hovatek mobile app did not work on my Tecno G9 tablet.

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Malory

Hello. i have the Itel 1701 tablet. i cant seem to browse on it, even though the phone shows that is is connected to the wifi. Even the mobile data when connected is not browsing. what do i do please?

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Adeyemo Olusegun

My innjoo halo is not booting please i need help

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andymugs

how do i send money via money gram or western union

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Maro

My tecno h7 can’t pick calls, showing unfortunately android.com has stopped. What should i do.

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geoffrey

thank you guyz for the good job you are doing frm Kenya

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Engrdon

please hovatek i have itel5020′ i need to unlocked the password, pls how to unlock it…

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joshua

Motorola flash file,setup

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MARYAMIB

PLS I NEET FLASH FILE Z8

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MARYAMIB

PLS I NEET FLASH FILE KIMFLY Z8

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opeyemi

Did u guys also deliberate on hard ware

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joshua

i was charging my phone in the car surdenly the charger got burn and affect my phone from charging please what can i do

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joshua

my phone is infinix hot2

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dauda abubakar

Pls help me out i want to flah my gionee p3 and and it couldn’t conect to d system via USB. Is there any way to fash it ?

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How long will it take for premium membership to be processed and granted to me after bank payment??

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Hovatek

This will only take about 30 minutes

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Raphael

Hello please send me tecno p5s stock rom via raphaelkenyuri@gmail.com

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Please I didn’t remember my pattern lock on my infinix 510 . Can you help me to unlock it

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Hovatek

We can help.
create a new thread
see https://forum.hovatek.com/thread-514.html for how to create a thread

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pls sir i need solution on how to download tecno flash files

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buka

good day sir i am having problem download mtk driod tools

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Hovatek

what problem please?

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buka

Good day every one please i need your assistance my system is 32bits and when ever i download mtk driod tools it comes in form of a rar or zip file type

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buka

Good evening sir, thanks for the your concern but i forgot to add that i have tried extracting with win zip and pea zip and even z zip i wil like you to put me on a vedio on how to extract an d the first stage of installation. thank you sir i realy appriciate

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meshtosh

i need some asiistance pls

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Hovatek

what do you need assistance with?

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meshtosh

some assistance pls..

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nasir

Good day Sir ! My name is nasir I need
the flash file of hotwav mobile phone model fone note5 color of the phone is black the phone just hook and I remove the battery after I put it back I on the phone is only showing me the name of the phone.pls Help me and send it.

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Hovatek

we’ll be happy to help.
Have you registered at our forum?

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Ucy

Hello Pals, please I need a flash file for tcl p650m

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Ameen

Hi.. Sir i need stock rom for mi tribe a500….

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mafefanep

Hi.. Sir i need stock rom for MHORSE 630

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Michael Seh

How can I download the MTK65804 bin file for flashing

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Victor

Please, i need you to release a tutorial on how to root infinix note 4 through custom recovery. Thanks in advance

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peter

pls what do i do? im using a techno m9. my phone cant download more than 4 apps , yet my storage space has 11gb free. i have reset to factory several times .its always requesting i delete apps for more space . i still cant move app to sd card.. pls what do i do?

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Samir

Hi my phone is digi flip pro xt811 in that sim card is not detecting baseband is unknown plzzz solve my problem how to restore baseband

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Mr Henry

plz admin can you help me out, i really need Gowin F7 mt6571 rom

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Hovatek

You’ll need to request at our Forum

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Handel

Please how do iroot tecno phonepad 3 and is there an available custom rom

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Hovatek

You’ll need to request at our Forum

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Eny

Hello Hovatek.. Please I’m trying to flash my phone Tecno W3-lte.. TWRP Version:Tecno W3LTE (W3LTE-H356D1-M-170214V60). can you please provide “recovery.bin” and “statter file” I can use?

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Eny

I mean ROOT rather, not FLASH

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Hovatek

We’ll be happy to port one for your Build. Post a request at https://forum.hovatek.com/thread-16647.html

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Eny

or Can recovery.img also be used.

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Gedion.

I have a vivo y913 that the power button got damaged by mistake.
Pls how can I apply jumper by image?

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kalab

Please how can I root my tecno l8 lite without computer

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Hovatek

you’ll need a PC

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Yafiet

Hii I have edited the WiFi which found on the inside nvram/nvdata when I tryed to give it permission with the ROM tool box lite it says some system apps don’t give permission. Pls help how to fix the nvram error also the invalid imei on my Tecno canon cx. It happened after I flashed its ROM with so flash tool

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Yafiet

I edited my imei with chamelephon also the mtk engendering mode.in chamelephon it doesn’t works and in the mtk eng mode app it doesn’t display the cds information on my Tecno canon CX
Also pls pls help to edit my Mac address happened err 0x10 nvram after I flashed the stock ROM for my phone with so flash tool

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Yafiet

hi everyone i need some help on my tecno camon cx c10 made in Ethiopia. i have flashed my phone a new stock ROM for my device which means Tecno Camon CX MT6750 (CX-H501D1-N-170405V107) with the sp flash tool. after all this i got a problems says invalid IMEI and nvram 0x10 err WHEN I TURNED ON THE WIFI. the i tryed to fix my IMEI with the chamelephon app but it didn’t worked also with the mtk engeeniring mode app, toolhero app i tryed but it doesn’t works or doesn’t display the cds information. i also i tryed to fix my wifi err with the ropm toolbox lite hex editor (with root permission) after i edited my mac when i tryed to give permission for the wifi which found on the nvdata/nvram, it says that some system apps don’t allow to give permission. so please hurry up to help me i am on trouble now.sorry for my English!!!!!!

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sunusi usman

Hello, I have gionee gn5001s try to update it using miracle box with stock rom MT6735 SCATTER, unfortunately it gone up as I wanted to flash with sp flash it shows me ‘please check your load matches to your target which is to be downloaded ‘ I need help

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