Frequently Asked Questions
- What is Hovatek?
- What services do you offer?
- What are Hovatek’s official working hours?
- Does Hovatek provide any free services?
- How does the Hovatek Instant Messaging Service (IMS) work?
- Where do I download Hovatek’s official mobile / PC app?
- Can Hovatek really fix my device without any physical access to it?
- Does Hovatek offer Private Support?
Your question is not listed? Contact us
—- Answers —-
We’re a Nigerian-based online / remote Tech. Support platform where device (e.g mobile phones, PCs, tablets, modems etc) users can easily and conveniently get free solutions to their device issues or questions.
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We provide:
- Customer care services to all device users
- Sales of devices / accessories
- Repair / maintenance services
- Device related orientation / training
- Android development
Our Working hours are Mondays – Saturdays ; 09:00 – 18:00 (GMT +1:00) . Our working hours might vary on Public Holidays
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Yes, we provide free step by step support for all device users at the Hovatek Forum . We also provide free support on our Instant Messaging Service (IMS) platforms but step by step support sessions on these platforms is reserved for Private Support .
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The Hovatek IMS is a feature which enables you chat with a Hovatek representative using your favorite chat messengers. This feature is particularly useful during device related emergencies or support involving live step-by-step assistance. We currently support Skype and Website live chat. More messengers will be added on request.
Please note that step by step / live support via IMS is reserved for Private Support . Step by Step assistance is free for all at the Hovatek Forum
Our Contact details are:
- Skype: Hovatek
- PC chat: Click the chat icon at the bottom-right corner of this page
- Telegram: https://telegram.me/HovatekIMS_bot
- Facebook: http://facebook.com/hovatek
You can download Hovatek’s official mobile / PC app @ https://app.hovatek.com .
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Yes, and it works perfectly. This feature is called the Hovatek Live Remote Assistance Service (LRAS). Visit https://lras.hovatek.com to know more about this feature.
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Yes! To know more, visit our Private Support page .
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102 comments on “FAQs”
Adama Sanoh
September 28, 2014 at 12:56 pmBonjour vraiment ce cite est bon et me plait; aidez moi à pour télécharger des mémoire rom de Android Phone. Bonne reception
ukpono
April 22, 2015 at 7:38 pmI need your local banking detail to pay in my premium cash. Because I want to become your premium member please
Hovatek
April 22, 2015 at 7:51 pmi’ve sent an email to ponex4u@yahoo.com from support@hovatek.com
Bamike
April 23, 2015 at 4:50 amPls I want to become full premium member.detail to pay in local bank and the amount,
Anungar
June 24, 2015 at 3:16 pmPlease i need help, i was try to install cwm recovery on my infinx zero, phone, using sp flash tool and and my phone got bricked.
it can not even enter into recovery mode, and the phone is not coming up. please what help is available
Hovatek
June 24, 2015 at 3:34 pmPlease, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread
Bestie
June 29, 2016 at 12:07 amPlease send me Repligo product key and activation code. My BB pin is 2233472d
Aminu Musa
July 1, 2015 at 11:37 amHello sir, thanks for the good job you are doing. Please, my infinix hot note x551 is showing privacy protection password. I need your help on how to solve it. Thank you once more. Aminu Musa
erase
July 3, 2015 at 12:37 pmplz how can I contact you guys… no more whatsapp and the official phone number isn’t working
Hovatek
July 3, 2015 at 1:44 pmwe’ve stopped providing support via whatsapp. IMS is now for Premium members only
try calling during our working hours
frank
July 3, 2015 at 9:38 pmMy phone that not get faster if you can help please help me
jamiu1020
July 29, 2015 at 11:03 pmSir i can’t access your forum, please, put me true
kazeem lamidi
August 5, 2015 at 11:17 amam using itel 1400 tecno phone, am having a problem with the phone anytime i switch on the phone it just tell me the phone memory is full and i have deleted all the application on it, yet still the same, please what should i do
maryamib
August 25, 2015 at 10:26 ampls i neet rom opsson D1s
dandytech
January 16, 2016 at 7:57 amReload the costom rom
ferdinard
August 28, 2015 at 12:30 ami want to be a member
billy zackzon
August 28, 2015 at 11:27 amPlz sir my tecno L6 anytime call come in, it keep telling me that the phone has stole plz Help me out thanks
Hovatek
August 28, 2015 at 11:22 ampayment details are stated above
ferdinard
August 28, 2015 at 11:15 pmsir i have paid to become a premium member and i have sent the details 4 u via email and phone number
Hovatek
August 28, 2015 at 11:31 amPlease, create a new thread at our forum and our forums reps will provide free step by step assistance
see https://forum.hovatek.com/thread-514.html for how to create a thread
ferdinard
August 29, 2015 at 10:22 pmsir can i have access to any rom from hovatek and does it takes
Hovatek
August 29, 2015 at 4:36 amyour account has been successfully upgraded to Premium
Joseph
September 4, 2015 at 10:40 amGood day sirs, I’m having issues with my samsung galaxy note 3 ever since I tried to upgrade around may and it was not successful the whole system corrupt has the baseband version is showing unknown, imel null and unable to detect simcard from the phone . The model is sm n900. Pls I will be greatful to see my phone coming back to live as wifi is the only option I have now.
Hovatek
September 4, 2015 at 10:47 amfollow the guide @ https://forum.hovatek.com/thread-310.html
Joseph
September 4, 2015 at 10:42 amPls contact me through my mail for follow up comment josephelogun@gmail.com
nobleking
September 5, 2015 at 4:13 pmPlease I need access link to download cwm for infinix hot note x551
Hovatek
August 30, 2015 at 9:49 amyou already have download permission for all our ROMS
christoo
September 18, 2015 at 1:41 amHi how can I have access to all Itel Inote pac files I need it ,,,, pls can some one show me the link to downloa it?????
christoo
September 18, 2015 at 1:23 amI have the file ,infinix x551 it work perfectly
christoo
September 18, 2015 at 1:49 amHi Hovertak,, can you pls grant me a permission to download Itel inote pac file???
I have Try to download it, time without number,, but the complain is that ,,, sorry I don’t have access to these file pls can you help me out?
Samson
September 24, 2015 at 7:10 pmPlease l need your help l can’t pick calls/incoming calls on my techno L6. Error is ”unfortunately your phone has stopped. I have took it nearby phone repairer but still can’t pick my calls.
Kindly grant me access and l need your help.
Regards.
olasalam
October 6, 2015 at 5:47 pmGood day 2u, pls my techno m5 went blank and didn’t boot afterwards. I tried to reset to factory setting but always failing and stops at techno logo, kindly help me on what to do, tnx.
Temidayo
October 14, 2015 at 6:43 pmGood day,my android phone suddenly start showing (unfortunately, the measure has stopped)pls how can I solve this.
Thanks
Hovatek
October 14, 2015 at 8:05 pmyou’ve been infected with malware. follow the guide at https://blog.hovatek.com/how-to-remove-privacy-guard-easy-tool-monkey-test-and-time-service-malware-from-an-mtk-mediatek-android-phone/ to fix this
Pythagoras
October 16, 2015 at 1:23 pmpls i need some one to help me with the
exact link to download the firmware, my
hot note x551 is showing privacy
protection password
Ruffy
October 29, 2015 at 8:58 pmplz sir help me
I mistakenly brick my gionee m2 jelly beans and i take it 4 recovery wen I recover d phone I discover that my camera is’nt working
Jafari mruke
October 31, 2015 at 8:42 amAssalam alaykum
james
November 18, 2015 at 8:19 pmgive tool for imei repair on samsung j100fn
Charles Bobmanuel
January 3, 2016 at 5:58 pmhow do i locate your office. I want to bring by bricked Gionee M2 for recovery please
Charles Bobmanuel
January 3, 2016 at 6:00 pmWhere is your office located please. I need to bring my Gionee M2 for recovery please
saad
January 7, 2016 at 6:11 pmHello my qtab 800 flash plz file link
stephen
January 22, 2016 at 2:50 pmi try to upgrade my phone and it just starts to hang and would not load ,it is showing error page i don’t know what to do
Hovatek
January 22, 2016 at 3:09 pmWhat’s the phone model and what does it show?
owoseni olawale
January 27, 2016 at 12:00 ami what to register
ugobeck
February 12, 2016 at 6:04 amI want to Register with you
ugobeck prince
February 12, 2016 at 6:06 amI want to download media tek USB vcom for win 7 32bit
Hovatek
February 12, 2016 at 6:30 amYou’ll need to make a payment
ugobeck prince
February 12, 2016 at 6:09 amI want to download media tek USB vcom win 7 32bit
Oghenefejiro D
February 13, 2016 at 6:11 pmHovatek team for me right now is the best technological team when it comes to repositioning ones phone. I want to say a big thank you to the hovatek team for being of a assistance to me, with their guide I have been able to get my Tecno G9 tablet up amd running again with the stock Rom backup I downloaded. My sincere gratitude to the team. I will for sure upgrade my membership to premium membership.
Oghenefejiro D
February 13, 2016 at 6:23 pmBefore it escape my mind the hovatek mobile app did not work on my Tecno G9 tablet.
Malory
February 23, 2016 at 5:16 pmHello. i have the Itel 1701 tablet. i cant seem to browse on it, even though the phone shows that is is connected to the wifi. Even the mobile data when connected is not browsing. what do i do please?
Adeyemo Olusegun
March 8, 2016 at 10:58 pmMy innjoo halo is not booting please i need help
andymugs
March 17, 2016 at 2:39 amhow do i send money via money gram or western union
Maro
May 16, 2016 at 12:37 pmMy tecno h7 can’t pick calls, showing unfortunately android.com has stopped. What should i do.
geoffrey
May 18, 2016 at 11:03 pmthank you guyz for the good job you are doing frm Kenya
Engrdon
July 8, 2016 at 7:15 amplease hovatek i have itel5020′ i need to unlocked the password, pls how to unlock it…
joshua
July 8, 2016 at 9:32 amMotorola flash file,setup
MARYAMIB
July 13, 2016 at 8:37 pmPLS I NEET FLASH FILE Z8
MARYAMIB
July 13, 2016 at 8:39 pmPLS I NEET FLASH FILE KIMFLY Z8
opeyemi
July 20, 2016 at 12:02 pmDid u guys also deliberate on hard ware
joshua
July 26, 2016 at 1:13 pmi was charging my phone in the car surdenly the charger got burn and affect my phone from charging please what can i do
joshua
July 26, 2016 at 1:15 pmmy phone is infinix hot2
dauda abubakar
August 15, 2016 at 2:26 pmPls help me out i want to flah my gionee p3 and and it couldn’t conect to d system via USB. Is there any way to fash it ?
Beejay Adoghe
August 25, 2016 at 10:11 amHow long will it take for premium membership to be processed and granted to me after bank payment??
Hovatek
August 25, 2016 at 10:15 amThis will only take about 30 minutes
Raphael
September 10, 2016 at 11:55 amHello please send me tecno p5s stock rom via raphaelkenyuri@gmail.com
yeboahmohammed
November 2, 2016 at 6:56 pmPlease I didn’t remember my pattern lock on my infinix 510 . Can you help me to unlock it
Hovatek
November 3, 2016 at 1:35 amWe can help.
create a new thread
see https://forum.hovatek.com/thread-514.html for how to create a thread
uzoma kelechi
November 3, 2016 at 2:45 pmpls sir i need solution on how to download tecno flash files
Hovatek
November 3, 2016 at 6:07 pmDownload @ https://forum.hovatek.com/thread-311.html
buka
November 3, 2016 at 9:55 pmgood day sir i am having problem download mtk driod tools
Hovatek
November 4, 2016 at 10:03 amwhat problem please?
buka
November 3, 2016 at 10:08 pmGood day every one please i need your assistance my system is 32bits and when ever i download mtk driod tools it comes in form of a rar or zip file type
buka
November 5, 2016 at 9:19 pmGood evening sir, thanks for the your concern but i forgot to add that i have tried extracting with win zip and pea zip and even z zip i wil like you to put me on a vedio on how to extract an d the first stage of installation. thank you sir i realy appriciate
meshtosh
November 15, 2016 at 1:01 pmi need some asiistance pls
Hovatek
November 15, 2016 at 1:11 pmwhat do you need assistance with?
meshtosh
November 15, 2016 at 1:02 pmsome assistance pls..
nasir
December 24, 2016 at 12:17 amGood day Sir ! My name is nasir I need
the flash file of hotwav mobile phone model fone note5 color of the phone is black the phone just hook and I remove the battery after I put it back I on the phone is only showing me the name of the phone.pls Help me and send it.
Hovatek
December 24, 2016 at 12:23 amwe’ll be happy to help.
Have you registered at our forum?
Ucy
December 29, 2016 at 4:41 pmHello Pals, please I need a flash file for tcl p650m
Ameen
January 1, 2017 at 1:05 pmHi.. Sir i need stock rom for mi tribe a500….
mafefanep
January 22, 2017 at 4:33 pmHi.. Sir i need stock rom for MHORSE 630
Michael Seh
April 26, 2017 at 7:45 amHow can I download the MTK65804 bin file for flashing
Victor
August 9, 2017 at 7:55 amPlease, i need you to release a tutorial on how to root infinix note 4 through custom recovery. Thanks in advance
peter
August 13, 2017 at 10:07 pmpls what do i do? im using a techno m9. my phone cant download more than 4 apps , yet my storage space has 11gb free. i have reset to factory several times .its always requesting i delete apps for more space . i still cant move app to sd card.. pls what do i do?
Hovatek
August 14, 2017 at 6:22 amrefer to https://forum.hovatek.com/thread-2774.html
Samir
September 9, 2017 at 6:46 amHi my phone is digi flip pro xt811 in that sim card is not detecting baseband is unknown plzzz solve my problem how to restore baseband
Mr Henry
November 7, 2017 at 12:30 pmplz admin can you help me out, i really need Gowin F7 mt6571 rom
Hovatek
November 7, 2017 at 6:54 pmYou’ll need to request at our Forum
Handel
November 12, 2017 at 4:08 amPlease how do iroot tecno phonepad 3 and is there an available custom rom
Hovatek
November 12, 2017 at 4:34 pmYou’ll need to request at our Forum
Eny
November 19, 2017 at 2:36 pmHello Hovatek.. Please I’m trying to flash my phone Tecno W3-lte.. TWRP Version:Tecno W3LTE (W3LTE-H356D1-M-170214V60). can you please provide “recovery.bin” and “statter file” I can use?
Eny
November 19, 2017 at 2:50 pmI mean ROOT rather, not FLASH
Hovatek
November 19, 2017 at 4:46 pmWe’ll be happy to port one for your Build. Post a request at https://forum.hovatek.com/thread-16647.html
Eny
November 19, 2017 at 2:55 pmor Can recovery.img also be used.
Gedion.
November 26, 2017 at 5:55 amI have a vivo y913 that the power button got damaged by mistake.
Pls how can I apply jumper by image?
kalab
December 29, 2017 at 6:35 pmPlease how can I root my tecno l8 lite without computer
Hovatek
December 30, 2017 at 8:49 amyou’ll need a PC
Yafiet
January 21, 2018 at 2:25 pmHii I have edited the WiFi which found on the inside nvram/nvdata when I tryed to give it permission with the ROM tool box lite it says some system apps don’t give permission. Pls help how to fix the nvram error also the invalid imei on my Tecno canon cx. It happened after I flashed its ROM with so flash tool
Yafiet
January 21, 2018 at 2:28 pmI edited my imei with chamelephon also the mtk engendering mode.in chamelephon it doesn’t works and in the mtk eng mode app it doesn’t display the cds information on my Tecno canon CX
Also pls pls help to edit my Mac address happened err 0x10 nvram after I flashed the stock ROM for my phone with so flash tool
Yafiet
January 22, 2018 at 11:39 amhi everyone i need some help on my tecno camon cx c10 made in Ethiopia. i have flashed my phone a new stock ROM for my device which means Tecno Camon CX MT6750 (CX-H501D1-N-170405V107) with the sp flash tool. after all this i got a problems says invalid IMEI and nvram 0x10 err WHEN I TURNED ON THE WIFI. the i tryed to fix my IMEI with the chamelephon app but it didn’t worked also with the mtk engeeniring mode app, toolhero app i tryed but it doesn’t works or doesn’t display the cds information. i also i tryed to fix my wifi err with the ropm toolbox lite hex editor (with root permission) after i edited my mac when i tryed to give permission for the wifi which found on the nvdata/nvram, it says that some system apps don’t allow to give permission. so please hurry up to help me i am on trouble now.sorry for my English!!!!!!
sunusi usman
May 12, 2018 at 7:49 amHello, I have gionee gn5001s try to update it using miracle box with stock rom MT6735 SCATTER, unfortunately it gone up as I wanted to flash with sp flash it shows me ‘please check your load matches to your target which is to be downloaded ‘ I need help