Contact us

Leave us a message on any of our platforms and a Hovatek Representative will get back to you promptly.

Working Hours: Mondays – Saturdays ; 09:00 – 18:00 (GMT +1:00)

*Note: If you wish to send an e-mail to any Hovatek Department (General enquiry, Technical, Sales, HR etc) then create a ticket at https://account.hovatek.com and a Hovatek Representative will respond.

36 thoughts on “Contact us”

  1. Please Hovatek I need Tecno H5 MTK backup cos I just brick some one phone when I put another OS (kit kat) on the phone. Please help me out

  2. Please i bricked my samsung galaxy note2 GTN7100 international version.do you provide
    JTAG services for this device.because everyone else dont seem to have the jig.waiting for a response.

  3. i try using tecno h3 scat file on sp flash tool because of the privacy protection……. now the phone doent on again pls could you direct me on wat to do

  4. i try using tecno h3 scat file on sp flash tool because of the privacy protection……. now the phone doesnt on again pls could you direct me on what to do

  5. Hi, I need help. I have a Chinese fake Samsung S5 under the label’m writing sm g900f and the program Droid tool sm g900h unfortunately I did not do backups by sp Flash tool and the Droid tool made a copy but has passed and damaged probably is, and my problem is that the system worked in this the Chinese s5 but unstable and I wanted to write it to him CWM and later custom rom but I managed and phone caught the brick tz screen does not react but when connected to a PC in the device manager as Mediatek USB Device, previously had mt65xx preloader device now it does not catch and my question is how do unbrick this phone how soft because during each attempt to install the Enable DRAM ERROR phone is like Mediatek mt6598 but the droid shows mt6572 please help in the window flash I click Download nothing happens Connect your phone into uSB (with different configurations keys) will fly red bar and ERROR can still fix this phone ?? 🙁 🙁

  6. Pls am having a big issue with my infinix hot note pro. It’s been over a month I rooted it but recently when I want to surf the Web I’ll receive a pop up msg “Unfortunately Measure has stopped” and “Unfortunately adobe air has stopped”. If my phone go on sleep mode and I reawaken it my back button will not work until a minute or two. I already have unroounroot it but still no solution. I have already joined your forum with the email address above. Thanking you as I anticipate your kind assistance. Thanks

  7. i tried upgrading my infinix hotnote to lollipop using sp flashtool,the download was completed & it showed me an ok sign.since them my phone did not power on.please help..

  8. Hi, am Samuel from Epe,Lagos state. Please my XTOUCH PF83 screen got broken since last two month and I have tried every thing possible to get it repaired but to no avail. so I hope you guys can help me with the touch pad cos i’ll be really gr8ful….
    Please reply ASAP!!! 
    THANKS.

  9. Hello people, some help me out please, I’ve downloaded many roms for Tecno N9 but anytime I try to flash, it says MD5 mismatch… I Googled through for tutorial on how to fix that, but unfortunately, all the N9 Roms I download doesn’t have nandroid.md5 in the cwm backup folder.. Someone help please, its urgent

  10. MY TECNO L6 CRASHED. AFTER USING SP FLASH TOOL TO FLASH IT, I UPLOADED ITS SCATTER FILE BUT CANT MAKE OR RECEIVE CALLS AFTER PHONE BOOTS SUCCESSFULLY.
    PLEASE I NEED YOUR HELP

  11. Pls I Just Flashed My Tecno P9 And After I Switched It On I Discovered that It Didnt Increase Charging And It Is Close To A Month Now Pls I Need A Stock Rom To Flash Again For Tecno P9 4.4.2 ….Pls My Dad Has Been Asking For It .Dis Ma Num To Contact Me 08163439337

  12. My phone is coolpad note 3 and i get stock android in my phone .
    I have a problem i open sp flash tool and i click on download there is no response to see how it . please fix my problem

  13. Hi, I use an Intex Aqua Ace 2 running in Mediatek 6735 , android 5.1. I cannot connect my phone to mediatek tool 2.5.3 using PDA net. Please help me to connect it.

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